Quality Assurance

All our staff undertake detailed compliance checks to ensure we only supply the highest quality agency workers, who are all compliant with the Care Quality Commission (CQC), Care Standards Inspection Wales (CSIW) and the Scottish Care Commission. We are also careful to ensure that our agency workers are compliant with any of our client contractual obligations.

We undertake rigorous compliance procedures including:

• Enhanced Criminal Records Bureau (CRB) check.
• Checks against the Protection of Vulnerable Adults (POVA) and Protection of Vulnerable Children (POCA) registers.
• Two appropriate references, one of which must be the last or current employer.
• Full working history.
• Submission of complete immunisation records.
• Annual checks with relevant registration bodies to ensure fitness to practice.
• Ensuring a fully trained workforce

All our agency workers are trained and inducted to the appropriate level and are required to undertake annual mandatory updates in:

• Manual Handling
• Infection Control
• Basic Life Support
• Fire Safety
• Health and Safety (including COSHH and RIDDOR)
• Protection of Vulnerable Adults and Children

We encourage all our workers to participate in NVQ Level 2 training. Our social care workers in domiciliary settings are also required to have up to date First Aid and Basic Food Hygiene. Additional specialist training is provided dependent on client needs.

To ensure the standard of our agency workers remains consistently high, we require all workers to undertake supervision and appraisals at regular intervals and, in addition our clients to provide regular performance reviews for staff who work with them. Each worker has an individual, annual training plan and undertakes regular annual health screening checks to ensure they are physically fit to work.

To find out more about our services, please contact your local branch, or call our central team on 0800 032 33 55.